Terms & Conditions

Terms and conditions of use
Payment
 

All payment are to be made in Euro according to the rate of exchange which is applicable by the bank company the day of the transaction. Dollar and Pound currencies on this site are only estimates.
We accept payment by credit card for Visa, MC and Amex. You can also pay by paypal and bank transfer (now free within the European Union).

Bank payment details:
Bank : KBC Brussels, Ma Campagne Branch
Account: IBAN #: BE96 7340 6298 1705 - BIC / SWIFT# : KREDBEBB
Address: Avenue Brugmann, 12 - 1060 Brussels - Belgium

Shipping Information
 

Packages are generally dispatched within 1 week after receipt of payment and are shipped via DSV for big size parcels or via BPOST for small size parcels. We will provide you with a link to track your package online.
Delivery is free in Belgium if you order for more than 2000 EUR. For other countries within the EU, we have indicated "in the description of" each item an approximated shipping fee. We also deliver anywhere else in the world on demand so that we can calculate the exact shipping price for your location.
Our packaging usually contain plastic bubble sheet, light MDF panel and cardboard to avoid any damage during transportation.

Return / Refund Policy
 

If for any reason, you are not satisfied with your purchase and as long as we are notified by email within a week after you have received your order. We will give a full refund on the selling price for all items if they are returned to us in the same condition they were originally sent.
All possible expenses (credit card, bank or paypal commission, transportation, handling charges, restoration if needed, etc.) when returning the goods will be however at your charge and deducted from the refund.
If there is any point of contention, only the court of law in Brussels, Belgium is competent.

Safe and Secure Shopping

We protect the personal information of our customers. Comprehensive security measures have been carefully implemented and subjected to rigorous testing in order to provide a safe and secure shopping environment.



Secure Online Shopping

Every time we collect your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes. Comprehensive security measures and access controls are in place to protect customer information collected and stored on our server, and ensure that these details are only accessible by authorised personnel for authorised reasons.


Secure Credit Card Payment

All customer credit card information is securely submitted and encrypted on our server and only our manager can access it through the online shop administration panel. After your off-line payment has been accepted on our shop's credit card terminal, we will erase all credit card information immediately. So you will have to resubmit that information every time you place a new order.


Secure PayPal Service

We also offer an alternative secure payment service via PayPal at no cost to the customer. PayPal is a popular secure payment service that maintains high standards of security and assurance levels to protect both the customer and the merchant from security threats to payment accounts and credit card details. For more information on PayPal, please visit the PayPal website. If you have a question or concern regarding the security of your personal information or payment details, please don't hesitate to contact us.

Privacy Policy & GDPR

We comply with GDPR’s data handling requirements and honor user’s request for exporting personal data as well as removal of user’s personal data..



Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Translation

Many of the texts in German, Spanish, Dutch and Italian on this site are translated from English using DeepL because our knowledge of those languages is not good enough. We apologize if there are errors in the translation. If you want to help translating or if you want to correct any translation error, please use our contact form. We will be grateful for any help. Thank you for your understanding and patience.